Resume
Matthew Scott
Operations and Program Management Consultant. Remote, working virtually.
Experience
Oct 2026 to present
Consultant
Operations and Strategy
- —Short-term consulting: troubleshooting, problem solving, and solution design for program and operations questions.
- —Engagements start with a free 30-minute conversation and an honest assessment of fit.
Nov 2025 to Sep 2026
Firm Media
Account Manager
- —Managed a portfolio of healthcare practice clients, coordinating the agency's creative, web and SEO teams against monthly marketing roadmaps.
- —Delivered monthly performance readouts that translated traffic and conversion data into practical next steps; clients saw 20 to 30% lifts in engagement.
- —Reviewed deliverables for brand standards and HIPAA compliance before they went to clients.
Aug 2023 to Jul 2025
Deluxe Media Services
Account Manager, studio-to-streamer delivery · Los Angeles
- —Managed the day-to-day digital supply chain for a major studio's recurring catalog deliveries to a global streaming platform, contributing to 90% on-time delivery on the slate.
- —Built the account's readiness and bottleneck dashboards, giving the client team one place to see status and reducing status-meeting load.
- —Introduced an early-warning practice for supply chain exceptions that cut reactive escalations on the account by an estimated 40%.
Sep 2021 to Jul 2023
The Walt Disney Company
Distribution Operations Manager · Los Angeles
- —Directed cross-functional teams integrating digital assets for international territory launches across APAC, LATAM and EMEA.
- —Re-engineered master delivery procedures and ingestion schedules, driving a 15% improvement in on-time delivery for the global product catalog.
- —Developed data visualization that improved forecasting accuracy and made supply chain risk legible to non-technical leadership.
Sep 2018 to Apr 2021
RWS Moravia
Program Manager II, streaming localization program · Los Angeles
- —Managed assigned titles and workstreams on a global streaming platform's localization program, owning charters, sprint cadence and reporting for my scope.
- —Designed the root-cause and rejection-response procedure adopted for my workstreams, which cut late or missed SLA responses by roughly 85% within 30 days.
- —Maintained vendor performance scorecards and raised corrective actions when quality slipped.
Aug 2017 to Sep 2018
Critical Mix
Project Analyst · Los Angeles
- —Managed data validation, analysis and dashboard delivery for enterprise clients; market intelligence briefs contributed an estimated $200K in accumulated revenue.
Mar 2016 to Aug 2017
Wheelhouse Ventures
Staff Supervisor · Torrance
- —Supervised processing and sales teams with strict regulatory compliance for U.S. Department of Education submissions.
May 2013 to Jul 2015
SDI Media
Client Service Representative · Culver City
- —Coordinated localization workflows and master schedules for the delivery of complex digital assets to major enterprise clients.
Hiring for program or operations management?
I'd love to hear more about the role, and if we can work together.